About Asteraki
Asteraki is a service for local businesses that uses AI to draft replies to their Google reviews, in each business’s own tone. You read the reply, change anything you like and decide what gets published.
Why does Asteraki exist?
Local businesses live on their Google rating, yet many leave their reviews unanswered. Replying takes time that a busy day doesn’t have, and it isn’t always easy to know what to write, especially to a bad review. And happy customers rarely write a review unless someone asks them.
Asteraki takes on the tiring part: it reads every new review and gets the reply ready. The last word stays with you.
What does Asteraki do?
- Drafts a reply to every new Google review your business gets, in the review’s language and in your tone.
- Emails you when a bad review arrives, with a suggested reply.
- Posts the replies you approve to Google, with no copying and pasting.
- On the Growth plan, emails your customers a short request for a review, with your business’s review link.
- At the start of each month, sends you a report: how your rating moved, how many new reviews came in and how many you answered.
You’ll find the prices and the free trial on the home page.
How does it write the replies?
- In the review’s language. A review in German gets a reply in German, with a translation for you to read.
- Without making things up. No offers, discounts, refunds or names that the review doesn’t mention.
- Calmly with bad reviews. It thanks the reviewer, acknowledges the problem and invites them to get in touch, without arguing.
- Carefully with health. For medical and dental practices and other healthcare services, it never confirms that someone was a patient and never mentions treatments.
You can see it on your own reviews with the free tool, no sign-up needed.
What does it never do?
- It never publishes a reply on its own to a review of 1 to 3 stars, or for a healthcare business. A person always approves those.
- It doesn’t sell data or use it for advertising.
- It sets no advertising or tracking cookies.
Which businesses is it for?
Local businesses in Greece that serve customers and are judged by their reviews: restaurants and cafés, medical and dental practices, gyms, hair salons, and small hotels and rentals.
Where is it made?
In Thessaloniki. The app is in Greek and English, and the replies are written in each review’s language.
Where is the data kept?
Asteraki’s database is in Frankfurt, in the European Union. What we keep, for how long and which providers process it is explained in the privacy policy.
If you’d rather write your replies without help, our guides explain how to respond to reviews and how to ask for more, with ready-made examples.
Contact
Email us at hello@asterakiapp.gr.